Integration overview
About
MakeMyTrip is an Indian online travel company founded in 2000, head-quartered in Gurugram. The company provides online travel services including airline tickets, domestic and international holiday packages, hotel reservations, rail, and bus tickets.
Minimum requirements to connect
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Minimum number of properties: 1
Integration model
| Sync type | PUSH |
| Static data sync |
Upon creating a new listing in the channel, MakeMyTrip is responsible for retrieving the property descriptive content If property descriptive content is updated in Rentals United, the changes will not be automatically retrieved by MakeMyTrip - you need to arrange the content update directly with MakeMyTrip representative. |
| Availability, Rates & Inventory sync |
The ARI data is synchronised by Rentals United to the channel upon first-time connection for 450 days in the future. If the availability or prices are updated in Rentals United, Rentals United sends the updated availability and prices to the channel . |
| Instant bookings | Yes - see here |
| Booking requests | No - see here |
| Quote requests | No - see here |
| Reservation sync | PUSH |
| Reservation modifications |
Sales Channel to Rentals United Synchronised. If the modification was made on the MakeMyTrip side, the original reservation is modified in Rentals United. Rentals United to Sales Channel Not synchronised. |
| Reservation cancellations |
Sales Channel to Rentals United Synchronised. Reservations can be cancelled only on the MakeMyTrip website. If such occurs, the original reservation is cancelled in Rentals United. Rentals United to Sales Channel Not synchronised. |
| Cancellation penalties | Property manager is not allowed to cancel the booking except for a case when the property is overbooked. The property manager will notify a MakeMyTrip Market Manager and will provide a 100% refund of the booking and the differential amount of a new booking the guests made through any portal (based on an invoice shared by guest). |
Additional info
| Accepted locations | Worldwide |
| Target guests |
Not provided |
| Origin of the guests | India |
| Long stays (more than 30 days) | No, max. 30 days |
| Channel website | |
| Affiliate channels |
- |
Inventory type
| Pick & Choose | The channel accepts all properties |
| Multi-units |
Single-unit and multi-unit properties are accepted. |
| Luxury inventory | No |
Channel performance
| Top location |
South East Asia, the UAE, Singapore, the Maldives, the UK, Europe, the US |
| Top inventory type | Hotels, Resorts, Villas, Apartments |
| Top performance season |
April - June October - December |
| Key amenities |
Beachfront, Room View, Swimming Pool, Private pool, Beach, Private Beach, Jacuzzi, Spa, Kitchen in Apartment |
| Best practices |
Good quality and catchy property images and description along with all available amenities. High property content score - details available on the MakeMyTrip Connect Portal. Participation in campaigns. |
Charges & Payments
| Merchant of Record (MOR) | Yes |
| Charging party | MakeMyTrip charges the booking amount from the guest. VCC details are shared on MakeMyTrip Connect Portal. The property manager can check and charge the cards on a check-out basis . |
| Credit card details | Not available in the reservation. |
Commission
| Commission | 20% |
| Commission charging | Commission is charged on the total booking amount. |
| Commission application | Commission application can be decided per property manager. It can be applied either on top of the rates or charged from the rates. |
| Negotiable commission | - |
Contract & Onboarding
| Average onboarding time | 5 days |
| Onboarding instructions |
New clients: Connect to the channel and follow the instructions - see here. As the last step, you will see a notification to wait for MakeMyTrip representative to contact you and sign the contract and build your listings in MakeMyTrip. Existing clients: Connect to the channel and follow the instructions - see here. The MakeMyTrip representative will contact you to sign the contract. They will also ask you to map your property IDs with the MakeMyTrip listings if you already had ones before. |
Contact & Support
| Support email for property managers | connectivity.troubleshoot@go-mmt.com |
| Response time | 24 working hours |
Categorization
This channel is categorised as a Hotel Reservation Site (HRS). An HRS website (Hotel Reservation System) in the vacation rental industry is a booking platform that primarily follows a hotel-style business model. Instead of treating each property as a unique unit, HRS platforms focus on hotel listings with a selection of room-types. This means availability, pricing, and inventory are managed at the room-type level (e.g., “Double Room,” “Family Suite”) rather than by individual apartments or houses.
For property managers, this model allows grouping multiple similar units under one listing, optimising occupancy, and streamlining rate management. For guests, it creates a more standardised booking experience, closer to traditional hotel reservations, with clear categories and easier comparisons.
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Rentals United cluster (Hotel ID) indicates a hotel in the sales channel.
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Rentals United room type (e.g. "Two-Bedroom Apartment") indicates a room type in the sales channel
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Rentals United property (e.g. "Property 1") indicates a physical room of a certain type. There can be multiple properties added under the same room type , e.g. "Property 1" and "Property 3" are categorised as "Two-Bedroom Apartment". This set-up is called a multi-unit group.
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Rentals United rate refers to a particular pricing plan, which is created based on particular settings in your property (e.g. cancellation policy, meal rate, price). You can see your rates after selecting the Property Settings > Manage.